WPHelpDesk 1.2.7 – Ticket Analytics

We are happy to announce WPHelpDesk 1.2.7 with some basic ticket analytics functionality. The new update should be visible in your wp-admin dashboard within 24 hours. If it isn’t, go to wp-admin / Dashboard / Updates and click “Check Again” … Read More

WPHelpDesk 1.2.6 – Previous Customer Tickets

We are happy to announce that today we are releasing WPHelpDesk 1.2.6, the latest update should soon be visible in your wp-admin panel, and you will be able to download it using automatic updates. Aside from few minor bug fixes … Read More

WPHelpDesk 1.2.5 and Inbox 1.0.1

Today we released updates for both WPHelpDesk and WPHelpDesk Inbox, due to large amount of work this are small updates with tiny fixes and small improvments only, but we are soon planning an update with some amazing features. What was … Read More

WPHelpDesk 1.2.4 – Responsive wp-admin and after reply actions

WPHelpDesk 1.2.4 was just released and you should be now able to download it using automatic updates, or directly from client panel. This version has two major updates and a couple of bug fixes and tiny tweaks, lets start with … Read More

WPHelpDesk 1.2.3 – Notes and Ticket Merging

We just released WPHD 1.2.3, if you purchased the plugin less than a year ago you should be able to download it using automatic updates (by going to wp-admin / Dashboard / Updates panel and clicking “Check Again”). This release … Read More

WPHelpDesk 1.2.2

WPHelpDesk 1.2.2 was just released and you should see it soon in automatic updates section, it includes mainly some small bug fixes and changes in the UI. The main change you might like is additional “Last Message” column on tickets … Read More

WPHelpDesk 1.2.1 and change in pricing structure

We just released version 1.2.1, this version contains automatic updates, you no longer need to update the plugin manually (actually if you want to upgrade to 1.2.1 then this is the last update you need to do manually to be … Read More

Online documentation available

We just made online documentation available, so far all the online docs were in PDF file but in the end this is very hard to manage and we decided that it will best for everyone to make the online version. … Read More

Version 1.2.0 (Public Tickets) Released

We just finished testing and now releasing version 1.2, which was announced earlier last week. The main update is ability to create Public Tickets, basically aside of receiving and replying to tickets via email only, now you can create public … Read More

Version 1.2 sneak peek

The whole WPHelpDesk website was updated and now working fine, we are getting ready to release version 1.3 which will include some Pubic Tickets allowing you to basically run a support forum or normal helpdesk. In order to make it … Read More