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WPHelpDesk 1.2.7 – Ticket Analytics

We are happy to announce WPHelpDesk 1.2.7 with some basic ticket analytics functionality. The new update should be visible in your wp-admin dashboard within 24 hours. If it isn’t, go to wp-admin / Dashboard / Updates and click “Check Again” to see it. This is an update we were planning for some time now. The

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WPHelpDesk 1.2.3 – Notes and Ticket Merging

We just released WPHD 1.2.3, if you purchased the plugin less than a year ago you should be able to download it using automatic updates (by going to wp-admin / Dashboard / Updates panel and clicking “Check Again”). This release includes some bug fixes, few minor improvments and two main features: Notes Notes are a

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Online documentation available

We just made online documentation available, so far all the online docs were in PDF file but in the end this is very hard to manage and we decided that it will best for everyone to make the online version. While on it we refreshed some of the docs and added some more information for

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Version 1.2 sneak peek

The whole WPHelpDesk website was updated and now working fine, we are getting ready to release version 1.3 which will include some Pubic Tickets allowing you to basically run a support forum or normal helpdesk. In order to make it happen we needed to redesign the frontend templates to make the design more appealing to

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WPHelpDesk Site Redesigned

The WPHelpDesk site, was just redesigned, hope you will like new design, we are still migrating data from old site, so you might be experiencing some difficulties (especially with images) for next few hours, sorry about that.

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