After purchasing WPHelpDesk you will receive download links via email. Alternatively, you can access all of your downloads from your account.

WPHelpDesk is installed like any other WordPress plugin; you need to do the following:

  1. Visit Plugins -> Add New -> Upload Plugin.
  2. Select the file you have previously downloaded (note that x.y.z will reflect the version you’re about to install, e.g. 1.2.10) and click Install Now.
  3. After the installation is complete, click Activate; the plugin should activate without any errors.
  4. Visit the License page (Helpdesk -> License), enter the license key for the main plugin (you can find it in our account) and click Activate License.
  5. Optionally, repeat the process for any add-ons that you intend to use if your plan includes them.

To install any add-ons, repeat steps 1-3 for each. Please note that if you will not use an add-on, we recommend that you do not install and activate it. For example, if you do not use WooCommerce, then do not install and activate the WooCommerce add-on.