Saved Replies allow insert predefined text (reply) into message body with just a two clicks. In WPHelpDesk there are two types of Saved Replies: private and public. Private replies are visible only to user who created them, while public replies are visible to all users.
You can create new replies from wp-admin / Helpdesk / Saved Replies panel. In order to create new reply you just need to provide reply title and message. Each HelpDesk user can create his own replies, although there are following rules:
- Administrators can create, edit and delete public and private replies
- Agents can create, edit and delete, their private replies only
- Agents can view public replies but they cannot modify them