When sales in your Easy Digital Downloads based store are starting to grow, you will need a better way to communicate with your customers. With WPHelpDesk EDD integration you can quickly view your customer recent orders or even an order your customer is asking about while replying to customer ticket (see the Customer Profile widget on the image below).
With WPHelpDesk EDD integration your customers can ask for support directly from Easy Digital Downloads – Purchase History page. Do not make your customers jump hoops by making them search for support form, instead, eliminate customer frustration by providing them with an easy to find a link to the contact form. More over when user will send a support request from Purchase History page, his ticket will be linked to the order and you will exactly see which order is the user asking about, which will make the conversation even faster.