WPHelpDesk 1.3.0

We are happy to announce the release of WPHelpDesk version 1.3.0, which includes the following changes:

  • A clean and fresh design to improve the plugin’s usability
  • To improve navigation, we moved the following pages to a dedicated tab in the settings page:
    • Response Templates
    • Custom Fields
    • Licenses
  • New Features:
    • You can automatically close inactive tickets after a configurable number of days. Read here for more details: https://wphelpdesk.com/documentation/configuration/general-settings/
    • You can send an email summary to customers and agents letting them know a ticket has been closed (you can customise the content of the email via the settings→email notifications page).
  • Bug Fixes:
    • We fixed a JavaScript issue preventing the display of auto-suggestions when an agent reassigned a ticket to another agent.

Users with an active license will receive a notification to receive the update via WordPress Plugins page; alternatively, you can download it from your account page.