The main configuration page (WP Admin -> Helpdesk -> Config) allows you to configure the basic WPHelpDesk features.

  • Client Portal Page — The page that includes the Client Portal shortcode.
  • Public Tickets List — You should only enable this if you intent to use WPHelpDesk as a public forum or a knowledge base. Read more here.
  • Default Assigned Agent — When left to “Unassigned”, new tickets will not be assigned to any agent, otherwise they will be automatically assigned to the selected agent.
  • When Replying — By default, WPHelpDesk will close the ticket when a reply is sent. Checking this option will stop the automatic closing of tickets, until an agent manually closes it.
  • Default Action After Reply — Allows to select where the agent will be redirected after posting a reply. Note that this option can be overridden in User Options or before sending the reply on the ticket itself.
  • Default Action After Adding Note — Same as above, but for adding notes instead of replies.
  • Send Emails As — The format in which emails will be sent.
  • HTML Email Template — This is the template for the HTML emails (applicable only when messages are sent in the HTML format); Note that this is an advanced option and should be only modified with care. As a minimum requirement, the template must include the {$email_body} variable.
  • Footer — This is the content of the {$email_footer} variable in the HTML Email Template. You should add here any static content (e.g. a signature) that you want to automatically append to all of the emails WPHelpDesk sends.
  • Variables — A list of variables that can be used in the templates.